Concentrix Hiring Freshers for 2024 Batch – Concentrix is conducting an Off Campus Drive in 2024 for the role of Associate. This opportunity is the same for all the freshers. Applicants should have a BE/B.Tech. For more information about Concentrix Fresher Job Openings 2024, check the below sections.
Concentrix Off Campus 2024 Recruitment Drive for Freshers
| Company Name | Concentrix Pvt Ltd India |
| Job Role | Associate, Real Time Management |
| Qualification | BE/B.Tech |
| Experience | Freshers |
| Job Location | Gurgaon |
| Source | www.concentrix.com |
Also Read :Â Oracle Freshers Hiring 2024 for Business Operation Analyst | Apply Now
ResponsibilitiesÂ
- Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues.
- Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management.
- Manage business based on-Line Adherence, Service Level, FTE and ASA
- Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.
- Document all incidents using the service management suite and notify impacted stakeholders.
Qualification & Skills RequiredÂ
- Graduation in any discipline
- Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
- Good Communication Skills
- MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
- InContact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)
- Basic knowledge of the call center industry.
- Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).
- Knowledge of ACD and Call Center Workforce applications – preferred.
- Strong oral and written communication skills.
- Proficient in Microsoft Office.
- Ability to multi-task, prioritize and meet timelines of deliverables.
- Self-starter, sense of urgency and works well under pressure.
- High attention to detail, sense of professionalism and ability to develop relationships
Also Read :Â Indegene Off Campus 2024 Hiring Freshers for Junior Artwork Developer | Apply Now
How to Apply Concentrix Hiring Freshers 2024 ?
- Interested and eligible aspirants may apply Online Concentrix Jobs in Gurgaon for Freshers 2024 registration link are given below
Credit : Content Source From Concentrix Official Website
Click Here Below Concentrix Off Campus Drive 2024 Link
For more updates about Concentrix Off Campus Hiring 2024, keep visiting this page and follow our Fresherstech.com website, regularly.
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| Freshers Jobs | IT Jobs in Gurgaon for Freshers |
| Off Campus Drive for 2024 Batch | Off Campus Jobs |
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