Diebold Nixdorf Off Campus 2024 Recruitment Drive for Freshers – Diebold Nixdorf is conducting an Off Campus Drive in 2024 for the role of Service Desk Specialist in Hyderabad. This Job opportunity is ideal for fresh graduates with qualifications in B.E, B.Tech. For more information about Diebold Nixdorf Job Vacancy for Freshers 2024, check the below sections.
Diebold Nixdorf Off Campus Hiring Freshers 2024
| Company Name | Diebold Nixdorf Pvt Ltd India |
| Job Role | Service Desk Specialist |
| Qualification | BE/B.Tech |
| Experience | 0-8 years |
| Job Location | Hyderabad |
| Source | www.dieboldnixdorf.com |
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ResponsibilitiesÂ
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
Qualification & Skills RequiredÂ
- Education or equivalent work experience required.
- Minimum of 0-8 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
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How to Apply Diebold Nixdorf Off Campus Drive 2024 ?
- Interested and eligible aspirants may apply Online Diebold Nixdorf Job Openings in Hyderabad for Freshers 2024 registration link are given below
Credit : Content Source From Diebold Nixdorf Official Website
Click Here Below Diebold Nixdorf Off Campus Drive 2024 Link
For more information about the Diebold Nixdorf Off Campus Job Updates 2024, visit this page and follow our Fresherstech.com website.
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