Granicus Off Campus Recruitment 2024 Batch Hiring | Technical Support Representative I Job openings Bangalore Experienced | B.E/B.Tech, M.E/M.Tech | Experienced Off Campus Jobs, Careers, Granicus Recruitment for 2024 Batch, Walkin Drive, Eligibility Criteria, Salary, Selection Process :
Granicus Off Campus Recruitment 2024: Here is an announcement of Granicus Off Campus Recruitment 2024 Batch. The Candidates, who are passionate in regard the Technical Support Representative I Role can apply for Granicus Job Openings in Bangalore. Granicus had scheduled the Experienced Job Vacancies In Bangalore for early Career. Moreover, the aspirants who are B.E/B.Tech, M.E/M.Tech, a similar technical field, (or) equivalent practical experience and seeking for Full Time jobs are eligible to apply for this Granicus Off Campus Drive In Bangalore. Also, Applicants can directly click the below provided link to finish the Granicus Registration Process without any trouble. Moreover, For more Granicus Off Campus job opportunities, keep checking our Website of www.fresherstech.com this page regularly.
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Granicus Off Campus Recruitment 2024 | FreshersTech.com
| Company Name | Granicus Pvt Ltd India |
| Job Role | Technical Support Representative I |
| Qualification | BE/B.Tech/ME/M.Tech |
| Experience | 1-2 years |
| Category | Off Campus Jobs |
| Job Location | Bangalore |
| Source | www.granicus.com |
Granicus Careers Bangalore 2024 Eligibility Criteria
Job Description – Granicus Job Openings Bangalore
- Field complex/escalated issues for high value or critical clients
- Work directly with clients to understand issues, document in a case, and work towards resolution.
- Uphold SLA’s regarding responsiveness on individual cases.
- Serve as an escalation point for Customer Support Representatives and be the resident product subject matter expert for a specific product suite/team.
- Taking ownership of technical issues and working with our Engineering and product groups to resolve more advanced issues when necessary.
- Validate and identify product bugs and be able to document the expected behaviors for resolution.
- Coordinate teams, set up client troubleshooting sessions, and provide written and verbal recaps.
- Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention.
- On-call support
- Help train more junior members/ customer support representatives on our software and processes
- Updating the ticket tracking system to provide an accurate, and current, status of support issues.
- Creating Knowledge Base articles to expand the knowledge for handling support issues.
- Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems.
Experience & Skills Required – Granicus Technical Support Representative I Jobs 2024
- Ambitious, self-driven and an enthusiastic approach to problem-solving.
- Strong client communication skills, exhibits patience and grace in high stress (eg system down) situations to de-escalate to chart a path towards resolution.
- 1-2 years experience providing technical support for cloud-based software or services.
- Able to convey complex technical issues to other experts, as well as technical novices.
- You’ve used ticketing systems such as Zendesk, JIRA, Salesforce or other.
- You have a technical degree in Computer Science or equivalent experience (2+ yrs.).
- You have relational database experience (MSSQL & PostgreSQL preferred).
- You have experience with administering windows desktops, servers and embedded systems
- You have enterprise SaaS or web-hosted software knowledge.
- You have experience with streaming/video playback
- You have experience with Github, CI / CD, software deployment.
Granicus Recruitment Selection Process
Selection procedure for Granicus Recruitment 2024 Drive is :
- Written Test
- Technical Interview
- Group Discussion
- HR Interview
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How to Apply for Granicus Off-Campus Placement
- Interested and eligible candidates may apply online for Granicus Off Campus Drive for 2024 Batch link are given below.
Credit : Content Source From Granicus Official Website
Click Here Below  Granicus Off Campus Recruitment 2024 Link
Hope the above details regarding the Granicus Off Campus Recruitment 2024 Drive for Technical Support Representative I is useful to you. For more latest updated information regarding the Granicus Off Campus Hiring notifications, follow our website fresherstech.com regularly.
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