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HomeExperienced JobsIntouchCX Recruitment 2024 for Service Desk Analyst | Apply Now

IntouchCX Recruitment 2024 for Service Desk Analyst | Apply Now

IntouchCX Off Campus 2024 Recruitment Drive – IntouchCX is inviting an off-campus drive for the role of Service Desk Analyst to hire experienced aspirants with 1-3 years and Qualifications including a Bachelor’s degree are eligible to apply. The Job location is in Hyderabad. For more information about IntouchCX Careers Hyderabad 2024, check the below sections.

IntouchCX Recruitment 2024 for Service Desk Analyst

Company Name IntouchCX Pvt Ltd India
Job Role Service Desk Analyst
Qualification
BE/B.Tech
Experience
1-3 years
Job Location Hyderabad
Source www.intouchcx.com

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Responsibilities – IntouchCX Off Campus 2024

  • Provide Tier II contact and incident resolution to customers with hardware, software, and application problems
  • Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure
  • Utilize remote tools and techniques to troubleshoot and resolve problems efficiently
  • Provide excellent customer service while assisting end-users with technical inquiries and issues
  • Communicate effectively with both technical and non-technical users to gather information and explain solutions
  • Collaborate with Tier 1 support to gather initial information and escalate issues to higher-level support teams when necessary
  • Document and communicate escalated issues clearly to facilitate efficient problem resolution

Qualification & Skills Required – IntouchCX Off Campus 2024

  • Must be a full time Technical Graduate
  • 1 to 3 years of experience in IT operations or Technical Service Desk with global customer facing experience
  • Must have good logical probing, understanding and troubleshooting skills
  • Good to have experience in working on ticketing system tools like Jira, Service Now or Remedy
  • Must have exceptional English written and verbal communication skills
  • Technical awareness with ability to match resources to technical issues appropriately
  • Fair knowledge and experience on Windows OS, AD, G Suite, MS office User Administration etc.
  • Understanding of incidents, service requests and major incidents is required

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How to Apply IntouchCX Off Campus Drive 2024 ?

  • Interested and eligible aspirants may apply Online IntouchCX Job Openings 2024 registration link are given below

Credit : Content Source From IntouchCX Official Website

Click Here Below IntouchCX Recruitment 2024 Link

Apply Now

For more updates about IntouchCX Job Openings 2024, keep visiting this page and follow our Fresherstech.com website.

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