IntouchCX Off Campus 2024 Recruitment Drive – IntouchCX is inviting an off-campus drive for the role of Service Desk Analyst to hire experienced aspirants with 1-3 years and Qualifications including a Bachelor’s degree are eligible to apply. The Job location is in Hyderabad. For more information about IntouchCX Careers Hyderabad 2024, check the below sections.
IntouchCX Recruitment 2024 for Service Desk Analyst
| Company Name | IntouchCX Pvt Ltd India |
| Job Role | Service Desk Analyst |
| Qualification | BE/B.Tech |
| Experience | 1-3 years |
| Job Location | Hyderabad |
| Source | www.intouchcx.com |
Also Read :Â Philips Recruitment 2024 for Software Engineer II | Apply Now
Responsibilities – IntouchCX Off Campus 2024
- Provide Tier II contact and incident resolution to customers with hardware, software, and application problems
- Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure
- Utilize remote tools and techniques to troubleshoot and resolve problems efficiently
- Provide excellent customer service while assisting end-users with technical inquiries and issues
- Communicate effectively with both technical and non-technical users to gather information and explain solutions
- Collaborate with Tier 1 support to gather initial information and escalate issues to higher-level support teams when necessary
- Document and communicate escalated issues clearly to facilitate efficient problem resolution
Qualification & Skills Required – IntouchCX Off Campus 2024
- Must be a full time Technical Graduate
- 1 to 3 years of experience in IT operations or Technical Service Desk with global customer facing experience
- Must have good logical probing, understanding and troubleshooting skills
- Good to have experience in working on ticketing system tools like Jira, Service Now or Remedy
- Must have exceptional English written and verbal communication skills
- Technical awareness with ability to match resources to technical issues appropriately
- Fair knowledge and experience on Windows OS, AD, G Suite, MS office User Administration etc.
- Understanding of incidents, service requests and major incidents is required
Also Read :Â Deloitte Off Campus Freshers Hiring 2024 | Analyst | Apply Now
How to Apply IntouchCX Off Campus Drive 2024 ?
- Interested and eligible aspirants may apply Online IntouchCX Job Openings 2024 registration link are given below
Credit : Content Source From IntouchCX Official Website
Click Here Below IntouchCX Recruitment 2024 Link
For more updates about IntouchCX Job Openings 2024, keep visiting this page and follow our Fresherstech.com website.
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