Microland Bangalore Careers 2022 Hiring Service Ops Expert – Incident – Freshers Job

Microland Freshers Recruitment 2022 Eligibility Criteria

• IT Infrastructure Management (F)
• Incident Management (F)
• Problem Management (A)
• IT Change Management (A)
• Configuration Management (A)
• Release Management (F)
• Availability management (F)
• Financial Management (A)
• IT Capacity Planning (A)
• IT Service Continuity Management (ITSCM) (F)
• Service Level Management (F)
• IT Security Management (F)
• Vendor Management (F)
• Business Relationship Management (F)

Behavioral Skills

• Email Communication, Presentation, Public Speaking (P)
• Strategic Thinking, Transactions Processing, Planning (P)
• Analytical Thinking, Scientific Temperament (A)
• Interpersonal Skills (P), Nurturing Relationships (A)
• Customer Service Orientation, Business Appreciation (A)

Service Desk

• Define monitoring and measurement parameters for the process in-line with defined deliverable and signed-off SLA
• Train team members on changed processes / procedures
• Give feedback on the basis of performance against benchmark

Incident Management (IM)

• Identify process deficiency & drive process efficiency
• Plan and build organization / team
• Achieve improved availability through improved service restoration methods

Problem Management

• Drive Problem Management process steps to achieve desired results
• Identify training needs
• Analyze cause and effect at process level

Change Management (CM)

• Present and review change plans to identify anomalies
• Analyze change records / process and establish trends and problems
• Implement change process through training / coaching

Configuration Management

• Audit CMDB ( configuration management database) for correctness and completeness of Cis (Configuration Information)
• Achieve no surprise elements due to out of date CMDB
• Analyze process for deficiency & run training campaign
• Audit and review process to strengthen the CMDB process management

Release Management (RM)

• Analyze the Releases from quality, timelines perspective
• Supply inputs to Incident and Problem management teams
• Implement process in its lifecycle
• Monitor for strict adherence
• Decide on Release in full / partial / delta as the case may be

Availability Management (AM)

• Implement Availability requirements
• Monitor and control process adherence
• Monitor performance degradation due to Service interruption / down time
• Analyze performance of AM process
• Implementation of Availability Management process on basis of:
• Business Plans , Customer SLA’s , Risk identification mechanism , Compliance management
• Ensure proper training of resources on defined Processes, metrics and audits
• Process performance monitoring to identify actual and potential failure modes and take necessary actions to improve performance either at people or at process levels

Financial Management (FM)

• Allocate costs as per catalogue for services obtained
• Monitor correctness of process & perform failure mode analysis of process
• FM process implementation and accounting process

Capacity Management (CM)

• Delegate responsibility for performance and capacity monitoring and alerting tasks
• Report provision and advice to other areas of IT and the business.
• ITSCM (Information Technology Service Continuity Management)
• Decide on Initiating BCM
• Define policies & process authority

SLA management

• Create & update service catalogue
• Update and run service improvement program
• IT Security Management
• Define and manage IT Security policy & assign responsibilities for sub processes

Vendor Management (VM)

• Define VM in RFP, selection, compliance criteria on various requirements
• Co-ordinate with internal and external functions related to VM Process(e.g. Customer, CM, PM etc.) and ensure that required support is available for effective and efficient IM Process

Business Relationship Management

• Drive service improvement programs aiming at increasing C-SAT
• Communicate and convince to the customer on the achievements of SIP for increasing C-SAT

Proficiency Legend: (A) – Aware; (F) – Familiar; (P) – Proficient; (E) – Expert.

How to Apply for Microland Off Campus Recruitment 2022 Service Ops Expert – Incident – Freshers Tech

• Interested and eligible candidates may apply online for Microland Bangalore Walkins link are given below

Apply Link –>> Microland Off Campus Recruitment 2022 for Service Ops Expert – Incident