Sophos Off Campus Freshers 2024 – Apply Online for Customer Care Support Jobs in Ahmedabad for Freshers. Sophos Careers Notification is here !! Sophos Private Limited is looking for eligible aspirants to fill the Off Campus Drive for Customer Care Support. Candidates, who are searching for Jobs in Ahmedabad for freshers graduates for can utilize this opportunity to get placed. Sophos Off Campus Registration Form is now available at www.sophos.com. Eligible, willing aspirants can apply Sophos Freshers Off Campus Recruitment 2024.
Sophos Off Campus Freshers 2024
Candidates, who wish to apply for the Sophos Job Openings for Freshers, go through the below section. Aspirants who have passed BE/B.Tech/ME/M.Tech in relevant field can apply for this Customer Care Support Fresher Jobs in Ahmedabad. Individual must fulfill the requirements of the Sophos Recruitment for Freshers 2024. Read below to know more details regarding Sophos Freshers Jobs Vacancy in Ahmedabad.
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Sophos Jobs for Freshers 2024
| Company Name | Sophos Pvt Ltd India |
| Job Role | Customer Care Support |
| Qualification | BE/B.Tech/ME/M.Tech |
| Experience | Fresher |
| Category | IT Jobs, Off Campus |
| Job Location | Ahmedabad/ Bangalore |
| Source | www.sophos.com |
Sophos Recruitment Drive 2024 Eligibility Criteria
What you will do – Sophos Customer Care Support Jobs 2024
- Works closely with the Technical Support Engineers, Sales Ops, Licensing Team, and regional counterparts.
- Supports Team Leaders across the business/department.
- Reports to Customer Care Manager.
- Provide assistance to Sophos customers, prospects and partners by answering telephone calls (primarily) and replying to emails in line with departmental measures, which includes average call time and call wait times, with a focus on high quality, accuracy and customer satisfaction.
- Document and record all activity and communication with customers over telephone and email according to departmental standards of quality.
- Record all activity in the department’s call logging system, updating cases every day in order that progress can be tracked with each customer’s incident, viewed via the customer portal and reports generated for high profile customers.
- Handling customer complaints and escalations in a professional and helpful manner.
- Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores.
- Answer questions as well as ask questions to obtain full understanding of what information is being requested.
- Analyze and clarify customer queries though troubleshooting and researching existing knowledgebase articles / known issues and provide information requested or ascertain who best can provide the information and route the request to the proper person.
- Adhere to Sophos Support Services best practices.
- Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement.
- Provide customer service to Sophos customers via either office based or on call (mobile phone) support at weekends and holidays as per the department’s on-call schedule.
- Accepting assignments with open, cooperative, positive and team-oriented attitudes.
- Actively contributing to the development of new or changed processes and procedures.
- Partnering closely with peers, building co-operation and co-ordination of teams and functions to ensure a customer focused view is taken at all times.
What You Will Bring – Sophos Off Campus Freshers 2024
- Ability to look for new/better ways to improve customer interactions and experiences.
- Excellent listening, verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email.
- Desire to act in the best interest of the customer.
- Tailor communication style to adapt to various customer requirements.
- Handle escalated calls while using good judgment to make sound recommendation.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Demonstrated self – starter who is willing to change quickly between roles, duties, and tasks.
- Collaborative team player who helps builds team morale.
- Positive and friendly demeanour.
- Working within a matrix structure, working with peers and senior members of the Technical Support Team alongside other departments within Sophos.
- Experience in handling customer inquiries via email systems.
Sophos Recruitment Selection Process for Freshers
Selection procedure for Sophos Recruitment 2024 for Freshers is :
- Written Test
- Technical Interview
- Group Discussion
- HR Interview
Also Read : AiDash Recruitment 2024 for Intern – Talent Acquisition Jobs
How to Apply Sophos Off-Campus Placement for Freshers
- Interested and eligible aspirants may apply Online Sophos off campus drives for 2024 batch registration link are given below
Credit : Content Source From Sophos Official Website
Click Here Below  Sophos Off Campus Freshers 2024 Link
Hope the aspirants got the full information regarding Sophos Off Campus Freshers 2024 Hiring Customer Care Support, for more updates browse our website fresherstech.com on a daily basis.
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Sophos Off Campus Drive for 2024 Batch – Frequently Asked Questions
Q1. What documents are required for Sophos Registration ?
The documents required for Sophos registration are valid ID proof, educational certificates, and a recent passport-sized photograph.
Q2. What is the Salary for Sophos Freshers ?
Sophos Pvt Ltd has given Customer Care Support package of Best in Industry.
Q3. What is the Sophos Recruitment Process for Freshers ?
A) Aptitude Test B) Technical Interview & C) HR Interview. Each stage is an elimination round.
Q4. Does Freshers Tech provide Sophos Off Campus Alerts ?
Yes, Freshers Tech provides Sophos Off Campus Alerts on regular basis.
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