Vimeo Off Campus 2024 – Vimeo Recruitment 2024 for Freshers ! Are you ready to kickstart your IT career as a Support Specialist I, Customer Support, look no further. Vimeo is seeking dynamic individuals with 1-2 years of experience and any BE/B.Tech graduate qualifications to join their innovative team in Bangalore. This Job opportunity falls under the IT Jobs in Bangalore and Off-Campus categories, presenting a promising start for fresh talents. For more information about Vimeo Job Openings 2024 check the below section.
Vimeo Off Campus 2024 Recruitment Drive for Support Specialist I, Customer Support
| Company Name | Vimeo Pvt Ltd India |
| Job Role | Support Specialist I, Customer Support |
| Qualification | BE/B.Tech |
| Experience | 1-2 years |
| Job Location | Bangalore |
| Source | www.vimeo.com |
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What you’ll do
- Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint.
- Rotate through our 24×7 shifts to ensure consistent support coverage
- Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone)
- Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT
- Develop a comprehensive knowledge of Vimeo products  to be able to resolve approximately 80%+ of the tickets received
- Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers
- Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers
- Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
Qualification & Skills RequiredÂ
- 1-2 years of relevant work experience in Customer or Technical Support
- Excellent written and verbal communication in English
- Proficient in technical troubleshooting, especially with web and video-streaming technologies.
- Familiarity with the basics of web technology and video-streaming apps
- Understanding of livestreaming technology along knowledge of different encoding software and hardware
- A calm and patient demeanor, especially when faced with challenging customer interactions.
- Bachelors/Engineering Degree preferred
- Undergraduate degree in any discipline
Also Read :Â Autodesk Off Campus 2024 Recruitment Drive for Software Engineer | Apply Now
How to Apply Vimeo Recruitment 2024 ?
- Interested and eligible aspirants may apply Online Vimeo Jobs in Bangalore 2024 registration link are given below
Credit : Content Source From Vimeo Official Website
Click Here Below Vimeo Off Campus Recruitment 2024 Link
For more updates about Vimeo Off Campus Drive 2024, visit this page and follow our Fresherstech.com website.
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