WATI Off Campus Drive 2024 Batch | Product Support Associate Job openings in India for Experienced | B.E/B.Tech, M.E/M.Tech | Experienced Off Campus Jobs, Careers, WATI Recruitment for 2024 Batch, Walkin Drive, Eligibility Criteria, Salary, Selection Process :
WATI Off Campus Drive 2024 : Good news to the Jobseekers, who are in search of IT/ Software Companies in India for experienced. The WATI company is inviting the applications from eligible candidates for the role of Product Support Associate Jobs in India. Freshers Tech team has advised to candidates go through this article to get WATI Eligibility criteria, responsibilities for the WATI Job Opportunities in India. Utilize this chance & get a direct link to apply for the Job Vacancy in IT Company for Experience. For more updated details about the WATI Careers, bookmark our website of www.fresherstech.com to visit more often.
Also Read :Â Bajaj Allianz Recruitment 2024 for Junior Service Engineer Jobs
WATI Off Campus Drive 2024 | FreshersTech.com
| Company Name | WATI Pvt Ltd India |
| Job Role | Product Support Associate |
| Qualification | BE/B.Tech/ME/M.Tech |
| Experience | 1-4 years |
| Category | Off Campus Jobs |
| Job Location | India |
| Source | www.wati.io |
WATI Off Campus Recruitment 2024 Drive Eligibility Criteria
Responsibilities – WATI Job Openings in India
- Provide prompt and effective customer support by addressing inquiries, troubleshooting issues, and resolving problems related to our products.
- Respond to customer questions, concerns, and complaints via various channels (phone, email, chat) professionally and courteously.
- Demonstrate in-depth knowledge of our products, features, functionalities, and technical specifications to assist customers effectively.
- Conduct thorough investigations and analyses of customer-reported issues, identify root causes, and provide appropriate solutions or workarounds.
- Collaborate with the technical team or escalate complex technical issues as needed, ensuring timely resolution and customer satisfaction.
- Document and track support tickets using our ticketing system, ensuring accurate and detailed records of customer interactions and issue resolution.
- Contribute to developing and maintaining product documentation, user guides, FAQs, and knowledge base articles to assist customers in self-service support.
- Deliver product training sessions remotely to educate customers on product features, best practices, and usage.
- Collaborate closely with cross-functional teams, including product development, onboarding and sales, to communicate customer feedback, identify improvement opportunities, and advocate for customer needs.
- Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
- Continuously expand knowledge and skills through self-learning, training programs, and certifications to stay updated with product enhancements, industry trends, and new technologies.
Experience & Skills Required – WATI Product Support Associate Jobs 2024
- Minimum of 1-4 years experience as a Product Support or similar technical support role and a minimum of 1 year in a Software Company.
- Strong technical support skills including and understanding of basic API queries, integrations, automation and routing flows.
- English Proficiency – Excellent communication in verbal and written.
- Experience using help desk software and remote support tools.
- Must have a strong understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Ability to demonstrate patience when handling complex queries and challenges.
- Ability to work in a fast paced environment and multi task.
- Flexible to work on a shift schedule including night shifts.
- Available to start immediately or within the next 7 days.
WATI Recruitment Selection Process
Selection procedure for WATI Recruitment 2024 is :
- Written Test
- Technical Interview
- Group Discussion
- HR Interview
Also Read :Â AstraZeneca Off Campus Hiring DMT Junior Associate Jobs
How Can I Apply for WATI Off Campus Placement
- Interested and eligible candidates may apply online for WATI Off Campus Drive for 2024 Batch link are given below.
Credit : Content Source From WATI Official Website
Click Here Below  WATI Off Campus Drive 2024 Link
Hope the above details regarding the WATI Off Campus Drive 2024 Drive for Product Support Associate is useful to you. For more latest updated information regarding the WATI Off Campus Hiring or any other latest off campus drive for 2024 batch notifications, follow our website fresherstech.com regularly.
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