Zones Off Campus Drive 2024 – Zones in 2024 through their off-campus recruitment drive for freshers. Zones is currently hiring for the role of L1 Service Desk, welcoming freshers with any BE/B.Tech qualifications. This job position falls under the category of IT Jobs and is based in Bangalore. For more information, about Zones Job Openings for Freshers 2024, check the below sections.
Zones Off Campus Drive 2024
| Company Name | Zones Pvt Ltd India |
| Job Role | L1 Service Desk |
| Qualification | BE/B.Tech/ME/M.Tech |
| Experience | Freshers |
| Job Location | Bangalore |
| Source | www.zones.com |
Also Read :Â Thermo Fisher Scientific Off Campus Hiring 2024 for Software Engineer I | Apply Now
Job DescriptionÂ
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
Qualification & Skills RequiredÂ
- The Candidate have 0 – 0.6 months in IT Support
- B.Sc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, M.Sc (Computer)
Also Read :Â Atidan Technologies Off Campus 2024 Recruitment Drive for Software Developer Trainee
How to Apply Zones Careers for Freshers 2024
- Interested and eligible aspirants may apply Online Zones off campus drive for 2024 batch registration link are given below
Credit : Content Source From Zones Official Website
Click Here Below Zones Job Openings 2024 Link
Engage in the Zones Off Campus 2024 Recruitment Drive for Freshers. To stay updated with further off-campus Job opportunities, be sure to follow our website at Fresherstech.com.
★★ You Can Also Check ★★
| Internship Jobs | IT Jobs in Bangalore |
| Off Campus Drive for 2024 Batch | Off Campus Jobs |
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